Following the government’s announcement on Thursday 28th May, we are pleased to confirm that we were able to reopen the practice on Monday June 8th.
Due to the number of emergency calls we took during the practice closure, we have been prioritising appointments for those patients most urgently in need of care. The treatments that we are able to offer have been restricted by the current guidelines.
During the lockdown we have been putting measures in place to ensure that both you our patients and our staff will be safe when you are attending Stedham House for treatment.
We have contacted patients to organise these priority appointments and are now able to start booking more routine treatments and check-ups. As we are sure you can imagine, we had many patients who need to be seen as a matter of urgency. We very much appreciate your patience and co-operation.
We shall continue to update this statement as the guidelines and protocols develop over the last few weeks.
We look forward to seeing you all again in due course and would like to thank you all once again for your patience during the lockdown and in this transition phase.
Please refer to the patient instructions regarding the new Covid-19 protocols below, before attending the practice.
In the meantime, please stay safe and healthy.
Andrew, Stuart and all the Stedham House Team
Regarding the new COVID-19 Protocols
- If you are arriving by car and parked in the car park, please stay in your car and we will phone you when it is appropriate to enter the building via the basement door at the rear of the practice. Further instructions will be given by the receptionist.
- If you are arriving on foot, please use the bell to the right side of the basement door and the receptionist will provide further instructions.
- Guidance stipulates people in health care settings should wear masks, so we request please that you wear a mask when inside the practice. We can provide masks for a small fee.
- On entering the waiting room, please use the hand sanitiser provided on the desk to the left of the door and rub for at least 20 seconds.
- Patients seeing Margaret de Verteuil, please have a seat in the waiting room that is not covered by tape or proceed to the surgery as instructed.
- Patients seeing Stuart White, Andrew Tomalin and Mandy Southey, please proceed upstairs to the main waiting room and wait further instructions.
- Please note we have been advised to restrict use of the toilet facilities for cross-infection reasons and would like to remind you to use your own facilities before leaving home.
- Please keep your possessions with you and don’t leave anything in the waiting room.
- After you have completed your treatment please proceed to the reception desk on the ground floor. Unfortunately we will only be able to take payment by debit or credit card, not cash.
- Please use the hand sanitisier provided on the desk in the hallway on leaving the reception area and exit the practice through the front door.
- Please remember to maintain a social distance of 2m wherever possible whilst in the practice.
- Current guidelines stipulate that ‘aerosol generating procedures’ i.e. those requiring the use of the high speed drill or ultra sonic scaler, require the surgery to be left ‘fallow’ for 60 minutes on completion of the treatment. This severely restricts the number of appointments that we can make in a day which are consequently in high demand. Due to the length of time required for these appointments, we will be obliged to charge £120/hour for appointments not kept or cancelled with less than 48 hours notice.
Please remember that in attending the practice you are making a declaration that neither you nor any of your household has displayed symptoms of COVID-19 i.e. high temperature >37.8°C, a persistent cough or a loss of sense of smell in the last 5 days.
Thank you again for your help, your understanding and your patience during this period of transition.
We look forward to seeing you at your appointment.